Developing tools to measure and radiate information about the systems and processes used by the team.Developing scripts and tools to automate manual tasks as part of the team's continuous improvement process
Proactively partners with HR and other key business leaders to assess ways learning can meaningfully contribute to the achievement of business goals. · Analyze performance needs, diagnose their root causes, and recommend development plans.
Lead learning projects within the ADDIE model with a focus on the implementation of learning solutions.Consult with business partners to identify root cause and complete intake of learning requests, as appropriate
Collaborate effectively with cross functional partners across the enterprise and within Risk Strategy, including Fraud Operations and Finance, to reduce write-offs, deliver a world-class customer experience, and meet business objectives
In this role, you will interact with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
Demonstrate an ability to turn business needs into functional requirements, while also explaining technical details in ways the business can understand. Participate in defining, scoping and estimating resulting stories.