VP and Global Consumer Operations Delivery Head

v      Will be heading the Retail channel US Mortgage Operations at our client’s, Cincinnati site, in a profitable and sustainable manner, and meeting US clients’ onshore delivery needs.

v      Develop and execute a long term business plan, strategically leveraging our client’s GNDM Model, for maximizing client’s share of wallet and shareholder value.

v      Work closely with other Business Heads to develop a comprehensive product offering, enabling our client to offer an end-to-end value proposition to its clients.

v      Develop and execute strategies to ensure customers receive industry best practices and services with system enhancements and value added processes. Partner effectively with all levels of management and interface with internal clients to resolve issues and identify opportunities.

Skill Sets & Qualifications

v      MBA/CFA/CA – with over 12 years of experience in Consumer Financial Services, specifically in US Residential Mortgages Industry

v      Should have handled a large SBU, with independent financial (Revenue, Cost) responsibility

v      Well versed with the applicable consumer financial services industry, regulatory, and competitive environment

v      Ability to create and lead start up Operations – Demonstrated flexibility, agility, and adaptability to a dynamically changing environment

v      Exposure to various aspects of Operations (Originations, Credit & Risk, Servicing, Collections & Default, Analytics) and/or across different product lines (Mortgages, Cards, Banking)  will be a definite advantage

v      Strong and proven leadership capability. Ability to work in cross-cultural and geographically diverse teams

Salary: Open