Director of Client Service - Accounting / Finance

Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives.

With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the teams capability to change and operate in brand new ways.

Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.



We are currently looking for a Director of Client Service in our Stamford office. This position is responsible for assisting in business development and establishing and achieving sales and profit goals for our existing practice. The Client Service Director reports directly to the Managing Director in the Stamford office.


RESPONSIBILITIES:

- Continually develops new business by identifying target clients, networking, meeting with target clients, and selling all Resources service lines.

- Cultivates and expands existing business relationships through frequent communication and regular client visits.

- Produces revenue by generating job orders, clarifying the scope of projects with clients, matching associates skill sets with client engagement needs, presenting qualified Associates to the client and negotiating bill and pay rates.

- Identifies future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients expectations are met.

- Minimizes associate unassigned time by managing associate roll off dates and communicating regularly with Associates regarding additional client needs and/or other appropriate engagements in the pipelines.

- Ensures approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters.

- Supports team goals of office by participating in strategy meetings, including discussing candidate and Associate pipeline, marketing strategies, and current challenges.

- Provides for timely collection of receivables by monitoring payment of client invoices.


PROFESSIONAL QUALIFICATIONS:

We recruit for talent, integrity, enthusiasm and loyalty. The position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have10-15 years of professional services and industry experience.

- Big Four public accounting, consulting, and/or audit experience at the manager level or higher.

- Experience selling professional services, networking and generating leads.

- Demonstrated track record of positive change in all positions held.

- Strong professional network in the proximity of the local office.

- Bachelors degree from a four year accredited institution is required, CPA is a plus.

- Experience identifying opportunities with clients, networking and generating leads.

- A high level of enthusiasm for building the business and the capacity to overcome obstacles.


PERSONAL CHARACTERISTICS:

- A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.

- An entrepreneurial individual who thrives on building and growing a successful and dynamic practice.

- Ability to respond effectively and quickly to clients needs and issues.

- Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Associates and management.

- Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.

Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance.