Oversee/Provide program managers, senior staff, and finance department with international program status and financial data. Provide program managers with comprehensive financial support, assisting in program execution, responsible for customer reporting, while communicating critical issues, financial impacts and/or recommendations to management. Provide leadership and direction to guide and inspire team to focus on value-add activities; streamline/refine our processes and/or routine deliverable. Promote customer service as the dept. objective and respond to customer feedback to improve effectiveness within the organization. Lead the Business Development and Financial Analysis team in improving our tools and processes. Lead/chair cross-functional teams to promote customer