Manager web Methods Engineering

Salary depends on experience
Posted on 04/16/18
Alpharetta, GA
8 - 10 years experience
Professional, Scientific & Technical Services
Salary depends on experience
Posted on 04/16/18

The WebMethods Manager will lead a team of systems engineers and operators within the Platform Architecture & Engineering (PA&E) Enterprise Technology Group (ETG) supporting multiple enterprise webMethods infrastructure platforms. This position will provide coordination, facilitation, leadership, and drive the overall webMethods operational and service management strategy for Fiserv. A WebMethods Manager must possess a solid ability to lead technical teams, must have hands-on technical capabilities, and must be able to drive complex problem solving efforts.


What does a great  webMethods Manager do?

  • Maintain positive relationships with staff, colleagues, and business partners in all locations.
  • Lead and motivate a team of highly technical webMethods engineers and operators to achieve business goals.
  • Provide guidance and approval for support tools, technologies and processes.
  • Provide concise, high-level updates to leadership for critical incidents.
  • Understanding of webMethods integration, proxy and network firewalls, load-balancers, certificate encryption, and complex enterprise network designs.
  • Must have strong Windows and SAG webMethods skills to be able to troubleshoot and support the application infrastructure.
  • Must be a self-starter and be able to manage their time against deliverables.
  • Must maintain a leading edge with security and technology currents in the industry.
  • Participate in regular meetings with operational staff and other business leaders/partners regularly to discuss problem resolution, operational improvement opportunities, and process improvement opportunities.
  • Manage/participate in a rotating 24x7 operations and on-call support model.
  • Drive team to meet or exceed service level goals, OLAs (Operation Level Agreements), and compliance requirements.
  • Perform other duties as required.


Basic Qualifications for Consideration:
Education:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent job related experience.
  • Minimum of eight (8) years of experience in Information Technology, or equivalent job or related field
  • Minimum of three (3) years of experience in technical management or team leadership

Job Related Experience:

  • Experience supporting Software AG webMethods technologies such as Integration Server, Broker, Universal Messaging, OFI, LDAP, MyWebMethods Server, and Central Users.
  • Experience leading functional and geographically diverse, global, and 24x7 teams of 10 or more associates
  • Experience supporting highly scalable, high performance solutions


Additional Skill/Knowledge:

  • Superb communication skills, both written and verbal, and the ability to communicate with, and influence, colleagues at all levels
  • Experience with CA Introscope APM / Wily, ExtraHop, and Splunk.
  • Excellent organization, leadership, decision making skills
  • A personable, professional and pleasant demeanor suitable for frequent contact with high profile customers and business partners
  • Experience with enterprise-class change and release management practices
  • Ability to navigate a large organization and to influence others beyond their direct authority
  • Exceptional leadership abilities, including the ability to motivate, mentor and develop associates to achieve greater process and operational discipline
  • Proven track-record of delivering on schedule and with high quality
  • Strong knowledge of 24x7 operations management
  • Experience working in a functional service delivery models within the ITIL framework
  • Entrepreneurial abilities with critical problem solving skills
  • Strong proficiency in Microsoft Office, including the ability to manipulate and analyze raw data in Excel and Access.
  •  5-10 years’ experience in IT Outsourcing, preferably with global operating models
  • International experience a plus

Fiserv in an equal Opportunity Employer/Disability/Vet.

10091392

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