Regional Field Service Manager - Precision Analytical Instrumentation

Confidential Company  •  Cary, NC

Less than 5 years experience  •  Professional, Scientific & Technical Services

$80K - $140K
Posted on 05/18/18 by James Franco
Confidential Company
Cary, NC
Less than 5 years experience
Professional, Scientific & Technical Services
$80K - $140K
Posted on 05/18/18 James Franco

Manage team of Service Technicians and Engineers to ensure all customer needs are met on a timely basis and emergencies are responded to promptly.


*** Facilitate safe and proper operation of precision analytical instruments performing High Performance Liquid Chromatography, Gas Chromatography, Spectrometry, Elemental Analysis, and similar.


*** Serve as Project Manager for all projects being completed in assigned region.


*** Monitor installations, troubleshoots, tune ups, and repairs at customer locations including hospitals, dialysis clinics, research centers, and similar facilities.


*** Dispatch technicians on daily service routes and review service concerns with Customers, Sales Engineers, and Branch Manager.


*** Provide technical expertise to maximize equipment systems and application benefits to customer. Stay current with chemistry, applications, and regulatory affairs.


*** Meet customers to address complex service issues.


*** Maintain and manage spare parts inventory for branch and region including accuracy of physical counts.


*** Document & review system parameters and ensure quality of service & installation work performed.


*** Ensure adherence to Association for the Advancement of Medical Instrumentation principles and practices.


*** Supervise direct reporting staff, set employee goals and objectives, and conduct performance reviews.


*** Spearhead professional development of service staff through additional training.


*** Train customers on operation and maintenance of instruments.


*** Assist sales department with new service opportunities to generate additional business.


High growth potential opportunity comes with a competitive compensation package, full medical and disability benefits, bonuses, commissions, 401(k) savings plan, paid training, generous paid time off, company vehicle, cell phone, and more!


Education Requirements: Some CollegeMinimum Experience Requirements: 2-5 yearsJob City Location: CaryJob State Location: NCJob Country Location: USA

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